This newsletter was hand-curated while listening to Bad Habit by Steve Lacy.

Service Blog

September 26, 2022

Hi there,

Catch up on your prescribed dosage of customer service with this week's latest and greatest content on the Service Blog.

Enjoy,

Alana Chinn

HubSpot Service Blog

The Top 21 Customer Service Certifications & Courses You Need to Take

In customer service, reps must practice their communication skills and be able to anticipate and analyze different types of customer interactions. Even the most experienced reps can use these lessons to sharpen their skill set while simultaneously passing down tricks to newer teammates. Companies looking to provide reps with customer service training or reps looking to enhance their skill set on their own time can easily find options to do so and, in this post, we've also compiled a list of the most effective training certifications and programs that will take your career to the next level.

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What is Supply Chain Visibility and How To Use It To Improve Customer Experience

Have your customers ever tried to buy something online from your website only to discover that it was out of stock, or worse, maybe they did make the purchase, but after weeks of waiting, the product ordered never arrived at their front door? If so, these customers would surely appreciate some supply chain visibility. Without a visible supply chain, some customers will get frustrated by waiting without a clear delivery date, while others will lose faith that they're getting their product.

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The Comprehensive Guide to Customer Support and Service Salaries

Congratulations. You're considering a career in customer support and service. You probably want to do your research first, looking into industry trends, best companies to work for, and the required skills and knowledge. After deciding whether or not the job seems like a good fit for you, you might finally decide to check out the average salary. Understanding the average (and maximum potential) salary of a new industry is important.

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customer service generational preferences

How to Create a Great Service Experience for Each Generation [New Data]

Most of your business' customers will likely need support from you as time goes on. However, the type of support your customers want will vary from customer to customer, as different generations have preferences for different types of service. It's important to meet consumer expectations, so in this post, we'll outline consumer data from HubSpot's Consumer Trends Report that explains how each generation prefers to get customer service.

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15 SaaS Customer Retention Strategies (That Actually Work)

Loyal customers bring your business steady revenue streams that help your business stay in business, and over time can become some of your most ardent evangelists. But keeping these loyalists around demands that companies do more than the bare minimum to make them happy. In other words, offering great products and service isn't enough: Companies must develop customer retention strategies that keep current customers coming back.

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Why do Yelp reviews matter?

"The hard truth is that no matter how wonderful your company is, no one will even know it exists without online reviews. According to recent data, more than half of consumers read at least four product reviews prior to making a purchase. Customers trust other customers more than they trust your business, making reviews a critical component of increased revenue."

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