The Weekly Update

HubSpot Service Blog

Catch up on your prescribed dosage of all things customer service with this week's latest and greatest content on the Service Blog.

— Alana Chinn, Editor

The 17 Best Totally Free Online Survey Makers & Tools

By Swetha Amaresan, Service Writer

Surveys are one of the most effective ways to obtain customer feedback — which is why it is so important for SMB owners to utilize free survey tools.

User Feedback: The Best Ways to Ask For It (& Why You Should)

By Paige Bennett, Service Writer

Expert Tips for Conflict Management for Every Personality Type

By Swetha Amaresan, Service Writer

Nonresponse Bias: How to Avoid it When Creating Surveys

By Clint Fontanella, Service Writer

Everything You Need to Know About Customer Experience Research

By Sarah Chambers, Service Writer

Every week, we ask experts in the field to answer questions about customer service. Have a question? Submit yours below.

What is a Google review link?

"A Google review link is a direct link your customers can use to write a review on your Google My Business page. With a direct link, customers will only need a minute to write a review. But without one, they'll need to follow a six-step process. And that can be a major turn-off to many customers."

— Lauren Gregory, Service Writer

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