This newsletter was hand-curated while listening to Until I Found You.
The Weekly Update
HubSpot Service Blog
Catch up on your prescribed dosage of all things customer service with this week's latest and greatest content on the Service Blog.
— Alana Chinn, Editor
28 Customer Onboarding Stats to Know in 2023
By Clint Fontanella, Marketing Manager
Whether or not your company currently offers a customer onboarding program, it's never too late to refresh or adopt one. However, it's important to stay on top of the latest customer onboarding stats to understand how these strategies are changing over time.
Every week, we ask experts in the field to answer questions about customer service. Have a question? Submit yours below.
What is BPO?
"Business process outsourcing (BPO) is a method of providing a variety of services using a third-party partner or vendor. BPO companies specialize in finding talent across multiple geographies and with various skills that allow you to focus on your business as they handle recruitment and logistics, such as scheduling and performance management."
