The Weekly Update

HubSpot Service Blog

Catch up on your prescribed dosage of all things customer service with this week's latest and greatest content on the Service Blog.

— Alana Chinn, Editor

28 Customer Onboarding Stats to Know in 2023

By Clint Fontanella, Marketing Manager

Whether or not your company currently offers a customer onboarding program, it's never too late to refresh or adopt one. However, it's important to stay on top of the latest customer onboarding stats to understand how these strategies are changing over time.

8 Companies Mastering Customer Segmentation [+ Examples]

By Kasia Kowalska, Service Writer

The Top 5 Most Important Customer Service Standards, According to Consumers

By Alana Chinn, Service Blog Editor

8 Customer Retention Challenges According to Service Experts and How to Navigate Them

By Jay Fuchs, Sales Blog Editor

Customer Segmentation: How to Effectively Segment Users and Clients

By Kristen Baker, Service Writer

Every week, we ask experts in the field to answer questions about customer service. Have a question? Submit yours below.

What is BPO?

"Business process outsourcing (BPO) is a method of providing a variety of services using a third-party partner or vendor. BPO companies specialize in finding talent across multiple geographies and with various skills that allow you to focus on your business as they handle recruitment and logistics, such as scheduling and performance management."

— Lauren Gregory, Freelance Service Writer

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