The Weekly Update

HubSpot Service Blog

Catch up on your prescribed dosage of all things customer service with this week's latest and greatest content on the Service Blog.

— Alana Chinn, Editor

7 Customer Retention Systems (& Why CRM Should Be One of Them)

By Kristen Baker, Service Writer

By increasing customer retention, you can dramatically increase your organization's revenue. So, how exactly can you retain loyal customers?

The Future of Customer Onboarding: 6 Trends to Watch in 2023 & Beyond

By Alana Chinn, Service Writer

A Customer Service Career Path Guide for Every Personality Type

By Swetha Amaresan, Service Writer

The Complete Guide to Customer Micro-Segmentation

By Stephanie Trovato, Service Writer

What Is an Identity Graph? [The Plain-English Guide]

By Swetha Amaresan, Service Writer

Every week, we ask experts in the field to answer questions about customer service. Have a question? Submit yours below.

What is workforce management?

"Workforce management (WFM) is a system of processes that organizations employ to reduce costs and increase productivity by managing their employees in the workforce. This process often involves creating and maintaining staff schedules, accounting for employees' paid time off, and syncing their time with payroll for disbursement."

— Lauren Gregory, Freelance Service Writer

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