The Weekly Update

HubSpot Service Blog

Catch up on your prescribed dosage of all things customer service with this week's latest and greatest content on the Service Blog.

— Alana Chinn, Editor

7 Tips for Maintaining Customer Loyalty Beyond Holiday Sales

By Mark Xavier Quadros, Service Writer

According to eMarketer's 2022 holiday shopping predictions, US retail sales will total $1,297 billion in 2022. Holidays are a busy time for businesses. Sales peak, web traffic surges, and plenty of engagement opportunities sprout up within the customer experience.

How to Automate Your Onboarding Process, According to HubSpot Service Experts

By Rebecca Riserbato, Service Writer

What Is Customer Health Score & How to Use It to Measure Customer Retention

By Clint Fontanella, Service Writer

Why Customer Service Is Important: 16 Data-Backed Facts to Know

By Swetha Amaresan, Service Writer

Crafting Customer Retention Emails: The Complete Guide

By Althea Storm, Service Writer

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Ask a Customer Service Expert

Every week, we ask experts in the field to answer questions about customer service. Have a question? Submit yours below.

Why is personalized customer service important?

"Personalizing the customer journey allows you to build deeper relationships with your customer base. The more you learn about your customers, the easier it is to understand how to make (and keep) them engaged with your company. Personalization can also show your customers that you value them as individuals, and that you're willing to go the extra mile to meet their specific needs."

— Alana Chinn, Service Blog Editor, HubSpot

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