The Weekly Update

HubSpot Service Blog

Catch up on your prescribed dosage of all things customer service with this week's latest and greatest content on the Service Blog.

— Alana Chinn, Editor

8 Tips for Becoming a Customer-Centric Organization

By Ben Johnson

As a leader, how do you build and maintain an organization that not only emphasizes customer service but fosters a customer-oriented outlook at every possible moment?

What Is a Data Management Platform? Everything You Need to Know in 2023

By Swetha Amaresan

The Ultimate Guide to Cross-Channel Marketing

By Blake Reichenbach

40 Best Contact Us Pages You'll Want to Copy [+ Templates]

By Lindsay Kolowich Cox

Customer Data Platform vs. Master Data Management — Making the Right Decision for Your Team

By Sam Lauron

Every week, we ask experts in the field to answer questions about customer service. Have a question? Submit yours below.

What's the best answer for 'What Does Customer Service Mean to You?' in an interview?

"The best answer to this question is centered around solving for customer needs — and exceeding their expectations. The hiring team wants to understand the value you place on great customer service. Give specific examples to showcase how your skills and experiences align with the company's customer service philosophy."

— Alana Chinn, Service Blog Manager, HubSpot

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