How These Brands Use Social Media for Customer Service

Learn how Southwest Airlines, Aircall, and Telfar use social media for customer service and take inspiration from their strategies.

‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  April 3rd, 2023 This newsletter was hand-curated while listening to Call On Me. The Weekly Update HubSpot Service Blog Catch up on your prescribed dosage of all things customer service with this week's latest and greatest content on the Service Blog.   — Alana Chinn, Editor How These Brands Use Social Media for Customer Service   By Flori Needle Aside from answering DMs, what are some of the ways brands leverage social media for customer service? Read on to learn how Southwest Airlines, Aircall, and Telfar are helping customers.   Read more Explore more articles How Long Should a Survey Be? The Ideal Survey Length [New Data]   By Alana Chinn   Read more 7 Secrets for Getting Repeat Customers That Stick Around [Consumer Data]   By Swetha Amaresan   Read more Advocacy Marketing: How to Do It Well in 2023 [Strategies + Examples]   By Alana Chinn   Read more Customer Insights: How to Use Feedback to Improve Experience   By Robyn Collinge   Read more Ask a Customer Service Expert Every week, we ask experts in the field to answer questions about customer service. Have a question? Submit yours below.   Are consumers using social media messaging for customer service?   "According to a recent HubSpot survey of 100 consumers across the United States, 65% of consumers use social media messaging apps to contact customer service. Facebook Messenger, Instagram Direct, and Twitter Direct Messages are the top three social media messaging platforms that consumers reported using in the past year."   — Alana Chinn, Senior Manager, HubSpot Service Blog Ask a question Update language | Actualiza el idioma | Changer la langue | Sprache ändern | Atualize idioma | 受信言語を更新する HubSpot, 2 Canal Park, Cambridge, MA 02141, USA, 888-482-7768 Unsubscribe Manage preferences