The Weekly Update

HubSpot Service Blog

Catch up on your prescribed dosage of all things customer service with this week's latest and greatest content on the Service Blog.

— Alana Chinn, Editor

National Customer Rage Survey: Top 10 Highlights For Service Teams in 2023

By Alana Chinn

Is 2023 the new age of customer rage? According to the latest National Customer Rage Survey, the answer is yes.

AI in Customer Service: 10 Ways to Use it [+ Examples]

By Alana Chinn

40 Customer Satisfaction Quotes to Inspire You to Make Customers Happy

By Swetha Amaresan

3 Companies That Achieved Growth by Investing in Their Customers

By Kiara Taylor

5 Qualitative Research Methods Every UX Researcher Should Know [+ Examples]

By Swetha Amaresan

Every week, we ask experts in the field to answer questions about customer service. Have a question? Submit yours below.

What's the difference between qualitative and quantitative research?

"While qualitative research describes consumer perceptions, attitudes, and trends, quantitative research records empirical data that confirms or rejects subjective findings. Think of it this way: Qualitative data is descriptive. Quantitative data is numerical."

— Swetha Amaresan, Sr. Marketing Coordinator, Nickelodeon International

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