The Weekly Update

HubSpot Service Blog

Catch up on your prescribed dosage of all things customer service with this week's latest and greatest content on the Service Blog.

— Alana Chinn, Editor

6 Ways to Measure Your Service Team's Social Media Messaging Success

By Rebecca Riserbato

It's important to have dedicated reps to answer questions that come in through social. Why? Well, based on a recent HubSpot survey, 65% of consumers use social media messaging apps to contact customer service.

How to Write Thank You Letters to Your Customers to Show Them You Care (+ Examples)

By Sophia Bernazzani

De-Escalation Techniques: 19 Best Ways to De-Escalate [Top Tips + Data]

By Caroline Forsey

Beta Testing: The Ultimate Guide For Product Teams

By Alana Chinn

ARPU: How to Calculate and Interpret Average Revenue Per User

By Ryan Farley

Every week, we highlight customer service insights from experts in the field.

What are the benefits of customer growth?

"A customer-centric growth strategy creates loyal customers that can do the marketing for you. Several other benefits come with developing a customer growth strategy including higher customer satisfaction, improved customer success, and increased innovation."

— Kiara Taylor, Freelance Writer, HubSpot Service Blog

Learn more