This newsletter was hand-curated while listening to Whoa.
The Weekly Update
HubSpot Service Blog
Catch up on your prescribed dosage of all things customer service with this week's latest and greatest content on the Service Blog.
— Alana Chinn, Editor
6 Ways to Measure Your Service Team's Social Media Messaging Success
By Rebecca Riserbato
It's important to have dedicated reps to answer questions that come in through social. Why? Well, based on a recent HubSpot survey, 65% of consumers use social media messaging apps to contact customer service.
Every week, we highlight customer service insights from experts in the field.
What are the benefits of customer growth?
"A customer-centric growth strategy creates loyal customers that can do the marketing for you. Several other benefits come with developing a customer growth strategy including higher customer satisfaction, improved customer success, and increased innovation."
— Kiara Taylor, Freelance Writer, HubSpot Service Blog
