The Weekly Update

HubSpot Service Blog

Catch up on your prescribed dosage of all things customer service with this week's latest and greatest content on the Service Blog.

— Alana Chinn, Editor

How to Create Great Customer Experiences on a Tight Budget

By Rebecca Riserbato

When I wanted to update my wardrobe, I gave Stitch Fix a try — and the experience was great. Providing a great customer experience is crucial because people will talk to their friends, family, and colleagues (or maybe even write a blog about it).

Artificial Intelligence Call Center: How is AI Used in Call Centers [+ How Will AI Impact Customer Service]

By Rebecca Riserbato

"We Miss Your Business" Letter Ideas to Get Someone's Business Back

By Rebecca Riserbato

6 Ways to Measure Your Service Team's Social Media Messaging Success

By Rebecca Riserbato

Customer Experience Analytics: What They Are & Solutions to Help Measure Them

By Rebecca Riserbato

Every week, we highlight customer service insights from experts in the field.

What is the National Customer Rage Survey?

"This independent study of 1,000 consumers across the U.S. is a collaboration between CCMC and Arizona State University. It examines trends related to customer rage and incivility. For example, the most recent study found that 79% of customers will make the time and effort to complain about an issue."

— Alana Chinn, Senior Manager, HubSpot Service Blog

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