Discover how customer experience transformation will help you continuously solve for the customer and provide the delightful experiences they desire.

This newsletter was hand-curated while listening to Say It by Flume ft. Tove Lo. Service Blog January 17, 2022 Hi there, Catch up on your prescribed dosage of customer service with this week's latest and greatest content on the Service Blog.    Enjoy, Flori Needle HubSpot Service Blog What Is Customer Experience Transformation? No matter what product you sell or what service you offer, your primary concern as a business owner or operator must be making it easy for customers to work with you. It doesn't matter how wonderful your product or service is. If you make it difficult for customers to access your services, purchase your products, receive customer service, or find the answers to their questions… you won't have them as customers for very long. Your job is to ensure that every interaction a customer has with your business and your brand is good. Therefore, you must meet their needs in a timely fashion at every stage of their customer journey. When they are satisfied, they will become loyal fans. When they become loyal fans, they will not only return to do business with you in the future, they'll be shouting your praise from the rooftops, sending new business your way, and acting as a constant referral source for new customers. When you've achieved that level of service, your business will not only survive, it will thrive. Sounds wonderful, right? Now how do you do it? It's called Customer Experience Transformation, and it's something you can implement in your business today. Read More What To Do if Someone Threatens to Sue You [+Customer Service Lawsuit Tips] In 2016, a woman from Chicago sued Starbucks for five million dollars claiming the company put too much ice in her cold drinks. She argued that Starbucks was advertising 24-ounce beverages but the ice reduced the liquid content to about 14 ounces. The lawsuit was dismissed, and the U.S. Chamber Institute for Legal Reform named it "the most frivolous lawsuit of 2016." Lawsuits like these are an unfortunate reality. And, as customer service professionals, we should wonder how such small customer pain points can escalate into class-action lawsuits. For instance, did a Starbucks employee tell this customer that there's a "light ice" or "no ice" option when ordering a drink? That could have satisfied the customer's need without taking the issue to court. When you're a customer service professional and your business is threatened with legal action, it can be a scary experience, but it's important not to panic. Remember, at the end of the day, the customer has a goal in mind, and if you can help them achieve it, you'll have a better chance of navigating them away from legal action. Below are a handful of ways to save a customer service case when the customer threatens your business with a lawsuit. Read More The Top 17 Free Help Desk Software and Ticketing Systems in 2022 Customer support reps don't know how heavy their workload is going to be until they begin the day. This puts pressure on the rep to not only be flexible when faced with surprises but also to be organized enough to handle an unpredictable workday. This is where help desk software and ticketing systems play a major role in the success of customer service teams. Read More 16 Types of Customer Needs (and How to Solve for Them) Companies want to stay relevant and innovative and often look at other successful companies, hot industry trends, or new shiny products for inspiration. However, a vital component to growth is at every business's fingertips -- their customers. Yes, customers are the ones with the ability to determine the longevity and progress of your business. Happy customers result in higher retention rates, lifetime value, and brand reach as they spread the word in their social circles. The first step toward creating the types of customer experiences that result in happy customers is by understanding and meeting customer needs. In this article, you'll learn: The Definition of Customer Needs The Types of Customer Needs How to Identify Customer Needs What a Customer Needs Analysis Is How to Solve for Your Customers' Needs Types of Customer Service Read More The 22 Best Help Desk Ticketing Software and Tools for IT Professionals Customer service, when done well, can accomplish a lot for your business. Good customer service encourages trust, brand loyalty, repeat business, word-of-mouth advertising, industry reputation building, and more. You may choose to offer help by phone, email, live-chat, or in-person. Either way, using a call center is one of the quickest and most convenient ways to offer support. If your business is leaning on call centers to do a lot of customer service by phone, then it's important to monitor the quality of the calls. Understanding and monitoring call quality will help ensure the best for your customers. Building a call center team that is well equipped, trained, and knowledgeable is essential. This article will explore how to develop the best call center for your business. Read More Ask a Customer Service Expert! Every week, we ask HubSpot's support team to answer questions about customer service. Have something you want to ask? Submit it below! What are user experience surveys? "User experience surveys are meant to help you improve your user/customer experience, so you can adjust your long-term product and customer service strategy." Ask a Question Rebecca Riserbato Content Strategist, Scorpion HubSpot, 25 1st St., Cambridge, MA 02141, USA, 888-482-7768 Unsubscribe Manage preferences Update language | Cambiar el idioma | Changer la langue | Sprache ändern | Altere o idioma | 受信言語を更新する

Dari Kerani, Ke Peniaga Pasar Malam Dan Kini Pengusaha Kasut. Siapakah Dia? Meh Baca Ni...

Assalamualaikum Dan Salam Sejahtera Alluser, Alluser sihat ke sihat? Bisnes amacam? Okay ke okay? Saya nak cerita sikit.. Alluser selalu tak buat 2-3 kerja, tapi satu pun tak menjadi? Mesti pernah kan.. Saya pun pernah buat 2-3 kerja.. Penat weh.. Alluser pun rasa penat giler kan.. Macam student saya seorang ni, Atikah, dari kerani,dia beralih ke peniaga pasar malam dan kini, dia seorang pengusaha kasut yang terkenal di Malaysia... Mungkin Alluser pernah nama kasutnya iaitu Rizka. Macam dia boleh capai tahap tu ? Mehh saya cerita... Sebenarnya Puan Atikah start follow saya dari 2016 lagi, selalu join seminar kecil saya je pada masa tu dan sekarang rasa sangat bersyukur diberikan rezeki untuk berada dalam circle Ultimate. Tapi, dengan sifat ingin belajar dan sentiasa konsisten, siapa sangka dia baru join kelas untuk beberapa bulan, dah peningkatan sales yang giler-giler.. Terbaru, dia dapat pergi ke Dubai bersama Ultimate Partners yang lain. Dia tak terfikir yang dia mampu sampai ke sana.. Haa faham ke faham ni ? Dengan konsisten yang Atikah selalu buat, In Syaa Allah perniagannya mampu untuk tembus pasaran global. Kalau sekarang ni mungkin Alluser tengah buat dua tiga kerja untuk survive dalam bisnes dan hidup, saya harap sangat ada perubahan yang berlaku dalam diri Alluser. Perubahan ni bukan sahaja untuk Alluser je tau tapi juga keluarga.  Nak ke nak saya bantu Alluser berjaya seperti Atikah ?   Haa saya nak ajak Alluser ke Kelas RPM : Bisnes Comeback untuk Alluser belajar cara nak comeback dari bisnes yang terkandas. Tapi... kelas ni belum dilancarkan.. Kelas ni akan dilancarkan pada 20 Januari 2022 pada pukul 10 pagi.. Sesi pelancaran kelas RPM ni diberikan secara PERCUMA kepada Alluser. Tak lama dah.. 4 HARI JE LAGI Daftar sekarang --> https://momen.tm/rpmcomeback2022 Ataupun tekan "Saya Nak" untuk daftar... Inilah masanya untuk Alluser buat tindakan dan comeback dalam bisnes. Jumpa nanti ya !

Saya Nak !   Najib Asaddok Online Rocket Marketing ORM Master Trainer CEO Momentum Internet Sdn Bhd 100 Most Influential Young Entrepreneur 2017 Nona Superwoman Best Social Media Trainer 2018

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11 Must-Try Landing Page Trends for 2022

Ideas you can actually implement!

11 Landing Page Trends for 2022 You Can Actually Implement   So, the thing with all the “2022 trend” content we see this time of year is that most of it is too futuristic to be actionable for small businesses (non-fungible tokens, anyone?). That’s why this week, we’re sharing with you 11 landing page trends for 2022 that you can actually implement, like:  The best colors and copywriting styles What NOT to include in your forms The right way to include testimonials Check ‘em out, take action, and prepare for more conversions!   KEEP READING

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The 6 Biggest Social Media Platforms of 2022 (+How to Wield Their Power)   READ THE FULL POST >> 10 Free Google Ads Tools You Didn't Know About (But Should)   READ THE FULL POST >> 3 Lesser-Used Facebook Ad Strategies That Can Give You a Competitive Edge   READ THE FULL POST >>

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Buat Tindakan ‘Gila’, Suri Rumah Ah Soh Jadi Jutawan, Raih Jualan RM8 Juta

Artikel terbaru berkaitan tindakan 'gila' suri rumah Ah Soh jadi jutawan raih jualan RM8 juta dan 5 tips buat anda ceria pada permulaan ming

Hi alluser, Salam ceria, jom mulakan hari Isnin yang indah. Bagi Ibu bapa, mungkin sibuk menguruskan anak-anak ke sekolah pagi ini. Dalam masa sama, Bantuan Awal Persekolahan (BAP) berjumlah RM150 seorang, diagihkan bermula hari ini kepada murid yang akan memasuki Tahun Dua hingga Tingkatan Lima daripada kalangan keluarga isi rumah berpendapatan RM3,000 ke bawah. Seramai tiga juta murid di seluruh negara akan mendapat manfaat daripada bantuan berkenaan. Moga ia sedikit sebanyak dapat meringankan bebanan keluarga yang memerlukan ini apatah lagi jika mereka juga mangsa banjir baru-baru ini. MenThor Datuk Wira Dr Azizan Osman juga sentiasa menerapkan kepentingan ilmu kepada anak didiknya. Mari kita tambah ilmu lagi hari ini menerusi 2 artikel terbaru yang kami kongsikan. Pagi ini kami kongsikan mengenai kisah inspirasi bekas jururawat, Tan Hwi Ling atau lebih mesra dengan panggilan Caroline. Walau bukan pengasas produk hanya master stokis, tetapi jualan raih jutaan ringgit. Selain itu, artikel kedua mengenai cara menghilangkan ketakutan dengan hari Isnin. 5 tips buat anda ceria pada permulaan minggu ini. Semoga bermanfaat.

Suri Rumah Ah Soh Boleh Jadi Jutawan, Raih Jualan RM8 Juta "Jika you Ah Soh (mak cik) juga macam saya, kalau you tak cantik juga macam saya, kalau you tak ada pengetahuan macam saya tak apa, kita boleh bimbing sehingga capai tahap tinggi. "Tetapi saya seorang Ah Soh, Ah Soh juga boleh jadi seorang usahawan berjaya," kata pengasas Carols THL Beauty, Tan Hwi Ling atau lebih mesra dengan panggilan Caroline. Beliau bukan seorang pengasas produk, tetapi bekas jururawat yang mengorbankan kerjaya demi cahaya mata yang dikasihi.

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Takut Dengan Hari Isnin? 5 Tips Buat Anda Ceria Pada Permulaan Minggu Apa yang ada dalam fikiran ada mengenai hari Isnin? Ada yang menyebut monday blues atau kemurungan Isnin. Adakah anda memulakan hari Isnin dengan penuh keceriaan, senyuman dan semangat membara setelah bercuti di hujung minggu? Untuk menggambarkan betapa muramnya Isnin, kajian membuktikan bahawa penduduk di United Kingdom mula tersenyum seawal 11.16 pagi setiap hari Isnin!

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Bagi dapatkan perkembangan terkini, panduan, tips & perkongsian penting keusahawanan, sertai Telegram - Azizan Osman Official. Klik banner di bawah ini.

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