Learn about average handle time, what it is, and how your customer service team can cut it in half using the tips outlined in this blog post.

This newsletter was hand-curated while listening to Helpless by Ashanti Ft. Ja Rule. Service Blog May 30, 2022 Hi there,   Catch up on your prescribed dosage of customer service with this week's latest and greatest content on the Service Blog.    Enjoy, Alana Chinn HubSpot Service Blog What's Average Handle Time, & How Do You Cut It in Half (Or More)?   Think about the next customer service call that your rep will take. Do you want the call to be fast or good? The correct answer is both — because your customers expect both. That's where average handle time comes into play with your customer service team. Average handle time is a popular data point that determines how long it takes to deal with support or service requests in your business. In this post, we'll break down what average handle time is, how to calculate it, and how you can cut it in half at your company. Read More Key Driver Analysis, Explained (& How to Use it To Improve CX)   As a customer, what motivates your loyalty to a brand? If you conduct a key driver analysis on yourself, the results may indicate that areas like pricing and reputation are important when you decide who to do business with. Switching back to our 'business owner' hat — a key driver analysis can help you understand customer satisfaction, consumer behaviors and attitudes, and your overall brand performance compared to competitors. You'll gain insights into what motivates your customers and drives their purchase decisions. Let's review what a key driver analysis looks like and how you can use one to improve the customer experience. Read More Digital Onboarding: The Ins, The Outs, and Everything In Between   Digital is in. And digital onboarding is just one of many processes that companies are adopting to keep up with the new online business environment. Why? Well, according to a recent Flexera report, 69% of companies cited improving customer experience as a very important factor in driving their digital transformation efforts. Consumers desire the ability to interact with businesses digitally — whether it's shopping online or completing the onboarding process with a new company from home. And in today's world, it's up to companies like yours to meet this customer need. Read ahead to learn how you can provide a seamless digital onboarding experience for your customers. Read More How a POS System Can Drive Your Customer Loyalty Program   In business, loyalty pays off. In fact, research shows that repeat customers spend 67% more on average than new customers, which means the majority of your profits are coming from people who are loyal to your organization. Customer loyalty is a customer's willingness to buy from or work with a company again and again. It's a motivating factor that compels people to commit to a brand, and it comes from offering customers something extra aside from the product/service they purchased. This provides added value which leaves people feeling happy and satisfied with their customer experience. When you implement structure to this added value, you create a customer loyalty program. This service helps your company retain customers and keeps them routinely engaged with your content. Even better, when it's integrated into your point of sale (POS) software, these programs become extremely easy to implement and they generate long-term returns for your business. In this post, we'll explain some of the ways you can use a POS system to support your customer loyalty program. Read More How to Respond to Positive and Negative Yelp Reviews [With Examples]   Positive and negative Yelp reviews can make or break any business. Yelp reviews tend to attract two types of customers — very happy ones and very angry ones. In my role as a digital marketing consultant for the hospitality and tourism industries, I've helped clients of all sizes — from mom-and-pop restaurants to one of Chicago's most popular tourist destinations — deal with all kinds of reviews on Yelp. I'll share my best tips for responding to positive and negative Yelp reviews in this blog post. Read More Ask a Customer Service Expert!   Every week, we ask HubSpot's support team to answer questions about customer service. Have something you want to ask? Submit it below! Why is CSAT important?   "CSAT has been hugely important for the HubSpot team to expose the unseen/unknown of chat — the good and the bad. It's helped us identify top performers, coaching opportunities, fix mistakes to chat branching, and identify larger strategy improvements." Ask a Question Meghana Kartham   Conversational Marketing Manager, HubSpot HubSpot, 25 1st St., Cambridge, MA 02141, USA, 888-482-7768 Unsubscribe Manage preferences Update language | Cambiar el idioma | Changer la langue | Sprache ändern | Altere o idioma | 受信言語を更新する

alluser Jangan biarkan keraguan dan persoalan ini menghantui anda

alluser Akan tiba satu masa dalam hidup anda… Apabila anda akan bertanya kepada diri anda sendiri, "Sampai bila saya nak berniaga sekadar berniaga sahaja?" "Sampai bila bisnes saya nak berada di level yang sama?" "Sampai bila bisnes saya cukup-cukup makan sahaja?" "Adakah saya dah lakukan yang terbaik untuk bisnes saya?" "Adakah saya dah lakukan yang terbaik untuk keluarga saya?" "Adakah saya tahu cara nak kembangkan perniagaan saya?" Jangan biarkan keraguan dan persoalan ini menghantui anda!!

Jika ada timbul persoalan ini, anda perlu hadir ke sesi khas 2 hari, 10x Bina Bisnes Berjaya : Bangkit Bisnes Dari Krisis di Setia City Convention Centre (SCCC) pada 4 & 5 Jun 2022 nanti. Ini peluang untuk persiapkan diri dan bisnes yang anda usahakan. Klik link di bawah ini:

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Program ini RichWorks taja 100% khusus buat anda, bangsa usahawan. Jumpa nanti. Salam Kejayaan, Team 10X Bina Bisnes Berjaya

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20 Tahun Lebih Berniaga, 4x Gagal Bisnes. Tapi Kini Bangkit Bina Empayar Burger Dengan Jualan RM1 juta Sebulan

Assalamualaikum & Salam Sejahtera alluser

(Untuk tonton, klik video di atas) Credit: CapriceDaddycap Ini kisah Pengerusi Koperasi Kelab GTR, Nordin Mat yang berpengalaman dalam bisnes lebih 20 tahun berkongsikan jatuh bangun dalam sesi Table Talk Bersama Usahawan yang dikendalikan artis rap, Caprice baru-baru ini. Tahukah anda, dari 3 stall burger beliau mampu transform ke 120 stall burger hanya dalam tempoh 6 bulan. Beliau kini berada dalam program mentoring Titanium, mendapatkan bimbingan secara dekat dengan coaching 1on1 bersama Mentor Usahawan, Datuk Wira Dr Azizan Osman dan sokongan RichWorks. Jangan terlepas, tonton video diatas yang penuh dengan pembelajaran dan pengajaran buat kita semua.

Jika anda nak berjumpa dengan usahawan jutawan kami seperti Tuan Nordin Mat sertai program 10x Bina Bisnes Berjaya : Bangkit Bisnes Dari Krisis di Setia City Convention Centre (SCCC) pada 4 & 5 Jun 2022. Tak banyak lagi SEAT untuk usahawan ke program ini. Klik di bawah ini untuk mendaftar.

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Salam Kejayaan, Team 10X Bina Bisnes Berjaya

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Pesanan Buat alluser, Marketing Growth Strategy Terbaru Menanti Anda!

Salam Usahawan, alluser Pejam celik, hari ini sudah pun penghujung bulan dan merupakan hari terakhir dalam bulan Syawal ini. Bangsa usahawan kena kembali kepada realiti dan cabaran masa ini selepas ramai daripada kita menyambut Raya Aidilfitri dengan meriah kali ini. Ini pesanan khas Mentor Usahawan, Datuk Wira Dr Azizan Osman buat alluser, bangsa usahawan. Klik video di atas ini

Seperti dikatakan Datuk Wira Dr Azizan Osman, beliau bakal berkongsikan WINNING STRATEGY macam mana bisnes anda nak menang dan sustain dalam keadaan krisis ekonomi. Bahkan macam mana alluser nak uruskan kebangkitan bisnes dengan lebih cepat dalam keadaan mencabar tempoh ini. Anda juga kena ready untuk melihat potensi untuk membina sebuah perniagaan bukan setakat capai RM1 juta pertama, RM10 juta pertama tetapi RM100 juta pertama, InsyaAllah. Jangan ketinggalan ya, jumpa kami dalam program 10x Bina Bisnes Berjaya: Bangkit Bisnes Dari Krisis pada Sabtu & Ahad ini di Setia City Convention Centre (SCCC).

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Tinggal 5-hari lagi. Tempat TERHAD! Program ini RichWorks taja 100% khusus buat anda, bangsa usahawan. Jumpa nanti. Salam Kejayaan, Datuk Wira Dr Azizan Osman

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Dari Pasar Malam Saja alluser, Kini Arinna Accessories Jadi Pengeluar Kerongsang & Butang Baju Melayu

Inisiatif baharu buat bangsa usahawan, agar mendapatkan inspirasi, panduan dan idea dalam bisnes.

Hi alluser, Beberapa hari saja lagi, sudah memasuki bulan baharu. Apakah perancangan anda bagi mendepani cabaran masa ini? Cuba fikir-fikirkan. Pada 4 & 5 Jun ini, 10x Bina Bisnes Berjaya : Bangkit Bisnes Dari Krisis akan diadakan di Setia City Convention Centre khusus buat bangsa usahawan. Program anjuran RichWorks ini ditaja sepenuhnya bagi usahawan yang serius nak pastikan bisnes dapat survive malah berkembang dalam keadaan ketidaktentuan ekonomi dan pelbagai cabaran masa ini. Tempat adalah terhad, klik di sini untuk keterangan lanjut. Dalam pada itu, kami bawakan keluaran The Titan Bilangan 10 yang menampilkan pengasas jenama Arinna, Ng Ee Nee. Kisah perjalanan usahawan jutawan bimbingan RichWorks ini dalam membawa bisnes yang diusahakan ke tahap lebih tinggi. Bagaimana beliau beri peluang kepada diri sendiri, untuk pastikan bisnes dibina selama ini dapat terus berkembang, malah pergi ke peringkat lebih tinggi seperti usahawan jutawan lain bimbingan RichWorks. e-magazine The Titan mengandungi kisah inspirasi ahli Titanium (Titan) di bawah bimbingan Mentor Usahawan, Datuk Wira Dr Azizan Osman bersama RichWorks. Setiap daripada mereka ini juga seperti anda satu masa dulu, ada yang hanya seorang suri rumah, kakitangan awam & swasta, guru, graduan, pelajar, ejen, dropship dan lain-lain lagi. Di samping itu, artikel berkaitan industri juga akan dikongsikan dari semasa ke semasa. Moga ia dapat sedikit sebanyak memberikan anda inspirasi, panduan dan idea dalam membina bisnes yang berjaya. Semoga bermanfaat.

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Dapatkan Solusi Bisnes & Pemasaran Digital secara percuma, panduan & strategi yang proven diguna pakai bangsa usahawan ketika krisis dan cabaran dihadapi pada waktu ini. Klik banner di bawah ini.

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