The Weekly Update

HubSpot Service Blog

Catch up on your prescribed dosage of all things customer service with this week's latest and greatest content on the Service Blog.

— Alana Chinn, Editor

9 Tips on How to Say No to Customers the Right Way

By Swetha Amaresan

It's well known that loyal customers are valuable for your business. So it can be difficult to figure out how to say no to customers without risking that loyalty.

How To Write a Customer Success Resume

By Flori Needle

How to Onboard New Clients [Easy-to-Follow Guide & Template]

By Madeleine LaPlante-Dube

What is Omni-Channel? 20 Top Omni-Channel Experience Examples

By Clint Fontanella

After Sales Service Strategy: What It Is & Why It's Important [+Examples]

By Sarah Chambers

Every week, we ask experts in the field to answer questions about customer service. Have a question? Submit yours below.

What do customers expect from customer service during the holidays?

"In a recent survey, we asked consumers what they expected from customer service reps during the holiday season. The top expectations were feeling heard, appreciated, and valued by customer service representatives and teams; being able to find solutions to issues quickly; and having omnichannel options for getting customer service."

— Mark Xavier Quadros, SaaS Content Marketer

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