The Top 18 Help Desk Metrics and Best Practices

Here's what the top help desk metrics mean and how they impact your team's performance.

‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  May 22nd, 2023 This newsletter was hand-curated while listening to Girl. The Weekly Update HubSpot Service Blog Catch up on your prescribed dosage of all things customer service with this week's latest and greatest content on the Service Blog.   — Alana Chinn, Editor The Top 18 Help Desk Metrics and Best Practices   By Swetha Amaresan If you manage a help desk, you're likely tracking several key metrics related to your business. While new trends and values are constantly being introduced, you might wonder what these metrics mean and how they impact your team's performance.   Read more Explore more articles Composable CDP: A New Era of Customer Data Platforms   By Luke Kline   Read more 8 Call Center Resume Samples & the Skills to Include [Templates]   By Swetha Amaresan   Read more The Ultimate Guide to Training for Customer Service & Support   By Allie Decker   Read more 4 Ways to Report on Customer Service Teams   By Kiran Shahid   Read more Customer Service Expert Insights Every week, we highlight customer service insights from experts in the field.   What is customer enablement?   "Customer enablement is a customer success strategy that equips customers with the knowledge, tools, and resources they need to get the most out of a product or service."   — Tristen Taylor, Associate Marketing Manager, HubSpot Learn more Update language | Actualiza el idioma | Changer la langue | Sprache ändern | Atualize idioma | 受信言語を更新する HubSpot, 2 Canal Park, Cambridge, MA 02141, USA, 888-482-7768 Unsubscribe Manage preferences