Catch up on your prescribed dosage of all things customer service with this week's latest and greatest content on the Service Blog.
— Alana Chinn, Editor
9 Tips on How to Say No to Customers the Right Way
By Swetha Amaresan
It's well known that loyal customers are valuable for your business. So it can be difficult to figure out how to say no to customers without risking that loyalty.
Every week, we ask experts in the field to answer questions about customer service. Have a question? Submit yours below.
What do customers expect from customer service during the holidays?
"In a recent survey, we asked consumers what they expected from customer service reps during the holiday season. The top expectations were feeling heard, appreciated, and valued by customer service representatives and teams; being able to find solutions to issues quickly; and having omnichannel options for getting customer service."
Clickbait can tarnish your company's reputation and lead consumers to feel misled. Here are some steps you can take to ensure your website looks and feels less like clickbait.
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